Zahra Modest Luxe
Shipping Policy
We process orders after payment confirmation and prepare them for our scheduled delivery days.
Deliveries are available within Oyo town, nearby areas, and other cities across Nigeria.
Orders are delivered every Tuesday and Saturday.
Orders placed before a scheduled delivery day will be dispatched on the next available Tuesday or Saturday.
Delivery fees depend on your location and will be communicated before your order is shipped.
Customers will receive updates regarding the status of their orders.
Delivery timelines outside Oyo may vary depending on your location and the courier service.
Refund Policy
Customer satisfaction is important to us.
Refunds are only considered if an order cannot be fulfilled or if the wrong item is delivered.
Approved refunds will be processed using the original payment method where applicable.
Shipping fees are generally non-refundable except when the error is on our part.
Cancellation / Return / Exchange Policy
Orders may be cancelled before they are shipped.
Returns or exchanges are accepted for incorrect or damaged items reported within 48 hours of delivery.
Returned items must be unused, in their original condition, and with original packaging.
Items returned because of a change of mind may not qualify for a refund or exchange unless approved by the store.
Customers are encouraged to contact us before returning any item.