Legal
Refund Policy
Clear and transparent guidelines on refunds, disputes, and digital product purchases on Owode.
Last Updated: December 31, 2025
This policy explains how delivery works for products sold on Owode.
1. Seller-Managed Delivery
All physical product deliveries on Owode are handled by sellers.
Owode does not provide delivery or logistics services.
2. Seller Responsibilities
Sellers are responsible for:
- delivering products to buyers
- setting delivery fees (if applicable)
- communicating delivery timelines
- ensuring products match their listings
3. Buyer Expectations
Buyers should:
- review product details before ordering
- confirm delivery timelines with the seller if needed
- provide accurate delivery information
4. Delivery Issues
Any issues related to delivery should be resolved between:
- the buyer
- the seller
Owode may assist in reviewing disputes where necessary.
5. Misrepresentation
Sellers must not:
- provide false delivery timelines
- mislead buyers about product availability
- fail to deliver confirmed orders
Violations may result in account restrictions.
6. Changes to Delivery Terms
Sellers should clearly communicate any changes to delivery conditions.
7. Contact & Support
For delivery-related questions or disputes, please contact Owode Support and also Help Center.
Last Updated: December 31, 2025
This Refund Policy explains how refunds, disputes, and cancellations are handled on Owode, a digital commerce marketplace operated by Owode Commerce Ltd.
By making a purchase on Owode, you agree to this Refund Policy.
1. General Refund Principles
Owode operates as a marketplace. Each product is sold directly by an independent seller. Refunds are subject to:
- The nature of the product
- Seller-defined refund terms
- Platform policies
Owode may intervene in disputes but does not guarantee refunds.
2. Digital Products & Downloads
Due to the nature of digital products:
- All digital product sales are generally final
- Once a digital product is downloaded or accessed, it is considered delivered
Refunds for digital products are not guaranteed unless:
- The product is materially different from its description
- The file is corrupted or inaccessible
- The seller explicitly offers a refund
3. Seller Refund Policies
Sellers may define their own refund terms on product pages.
Buyers are encouraged to:
- Review product descriptions carefully
- Contact sellers before purchasing if clarification is needed
Sellers are responsible for honoring their stated refund policies.
4. Requesting a Refund
To request a refund:
- Contact the seller through Owode inquiry messaging tab
- Provide order details and reason for the request
- Allow reasonable time for seller response
If unresolved, buyers may escalate the issue to Owode Support.
5. Platform Review & Disputes
Owode may review disputes involving:
- Misrepresentation
- Non-delivery
- Platform abuse
Owode reserves the right to:
- Approve or deny refund requests
- Take action against seller accounts if violations are found
6. Payment Processing Fees
Transaction or processing fees may be non-refundable, depending on the payment provider.
7. Abuse & Fraud
Refund abuse, chargeback fraud, or false claims may result in:
- Account suspension
- Loss of purchasing privileges
- Platform restrictions
8. Changes to This Policy
Owode reserves the right to update this Refund Policy at any time. Continued use of the platform indicates acceptance of the revised policy.
9. Contact & Support
For refund-related questions or disputes, please contact Owode Support and also the Help Center.
